Privacy Policy

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AMVENA Aesthetic & Wellness, operated by AMMR Beauty Empowerment Corp., is committed to providing professional, safe, and high-quality aesthetic and wellness services. We aim to address client concerns fairly, promptly, and in accordance with applicable Philippine consumer protection laws.

1. Eligibility for Refund or Service Resolution

A client may request a review for a refund, service correction, replacement treatment, or other appropriate resolution when:

A paid service was not provided.

AMMR Beauty Empowerment Corp. or AMVENA Aesthetic & Wellness is unable to provide the service purchased.

The service provided materially differs from the service purchased or represented.

A verified billing or payment error occurred.

A service has a quality issue that is covered by applicable Philippine consumer protection laws.

The Company determines, after review, that a refund or other resolution is appropriate.

Depending on the circumstances, the Company may offer re-performance of the service, an alternative treatment of equivalent value, a proportionate refund, or a full refund where appropriate.

2. Change of Mind

Refunds are generally not provided solely because a client changes their mind after purchasing a service or package when the Company remains ready and able to provide the service as agreed.

However, each request will be reviewed individually and applicable consumer rights will always be respected.

3. Services Already Performed

Services that have already been fully performed are generally not refundable solely because the client did not achieve a preferred or expected aesthetic result.

Individual results from aesthetic and wellness treatments may vary depending on factors such as skin condition, age, lifestyle, medical history, treatment response, and compliance with aftercare instructions.

This does not limit a client's rights when a service is defective, improperly performed, materially inconsistent with what was represented, or otherwise subject to remedies under applicable law.

4. Packages and Prepaid Treatments

For prepaid treatment packages:

Completed treatment sessions are deducted at their applicable package value.

Any eligible refund will apply only to the unused portion of the package.

Promotional bonuses, complimentary services, gifts, or free add-ons have no cash refund value.

Where a package was purchased at a discounted rate, the Company may calculate the value of services already used before determining any eligible remaining balance, subject to applicable law.

5. Medical and Physician-Supervised Treatments

Certain medical aesthetic, injectable, prescription, weight-management, IV, and physician-supervised treatments require medical assessment.

If a physician determines that a client is medically unsuitable for a treatment before it is performed, the Company will review the unused payment and may provide an appropriate alternative treatment, clinic credit, or refund, depending on the circumstances and applicable law.

Medications, injectable products, or other medical supplies that have already been specifically prepared, opened, administered, or used for the client cannot ordinarily be reused for another client. Any refund request involving these items will therefore be evaluated individually and in accordance with applicable legal and health requirements.

6. Cancellation and No-Show Charges

Appointment deposits and reservation fees may be subject to the Company's cancellation and rescheduling policy.

Any applicable cancellation, late-cancellation, or no-show terms will be disclosed to the client before payment or booking confirmation.

Nothing in this section limits statutory consumer rights.

7. How to Request a Refund

To request a refund or service resolution, please provide:

Client's full name

Contact number and email address

Date of purchase

Date of treatment, if applicable

Service or package purchased

Official receipt or proof of payment

Explanation of the concern

Supporting photographs or documents, when relevant

Requests may be submitted through the Company's official email, official communication channels, or directly at the clinic.

AMMR Beauty Empowerment Corp.
Operating Brand: AMVENA Aesthetic & Wellness
Unit 211, 2nd Floor, D'Block Center
Rizal Highway, CBD
Subic Bay Freeport Zone, Philippines

Email: info@ammrbeauty.com
Phone: +63 928 459 8980

8. Review Process

The Company will review the relevant transaction, treatment records, consent forms, payment records, and circumstances surrounding the request.

Additional information or an in-person assessment may be requested when necessary.

After completing the review, the client will be advised of the appropriate resolution.

9. Approved Refunds

Approved refunds will ordinarily be returned through the original payment method whenever reasonably possible.

Processing times may vary depending on the bank, credit card company, e-wallet, payment gateway, or other financial institution involved.

10. Consumer Rights

Nothing in this policy is intended to exclude, restrict, or waive any rights or remedies available to consumers under the Consumer Act of the Philippines, Republic Act No. 7394, and other applicable Philippine laws and regulations.

Where applicable law provides the consumer with greater rights than this policy, the applicable law will prevail.

11. Contact Us

Questions regarding this policy may be directed to:

AMMR Beauty Empowerment Corp.
Operating Brand: AMVENA Aesthetic & Wellness
Unit 211, 2nd Floor, D'Block Center
Rizal Highway, CBD
Subic Bay Freeport Zone, Philippines

Email: info@ammrbeauty.com
Phone: +63 928 459 8980